Help center

Support

Find the right path for product help, privacy requests, or security reports.

How can we help?

Choose the subject that best matches your request. All three routes use the same company-managed contact address, with a different subject so the request can be handled correctly.

Product help

Love Stays Support

For account access, app behavior, billing routes, or general help.

Contact support

Your information

Love Stays Privacy Request

For access, export, deletion, or another privacy-related request.

Send a privacy request

Responsible reporting

Love Stays Security Report

For a suspected vulnerability or security concern.

Report a security issue

Company contact details

Operator: Ningbo Dayu E-commerce Co., Ltd.
Address: Room 2531, No. 298 Mingguang Road, Urban Industrial Park, Shounan Subdistrict, Yinzhou District, Ningbo, Zhejiang Province
Phone: +86 137 3616 7077
Email: support@dareach.com

Account and data controls

If you have access to the current development app, these are its account and data controls. Release instructions will be available at launch:

Export your memories from Me → Export memories.
Start account deletion from Me → Settings → Delete account.
Manage an Apple subscription separately through Apple. Deleting the app or your Love Stays account does not cancel Apple billing.

Read the privacy choices guide.